Last updated: September 3, 2026
We want our customers to be satisfied with their purchases. If you experience an issue with your order, please review our Return & Refund Policy below.
Returns
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, the product will generally not be eligible for a return, refund, or exchange.
To be eligible for a return:
- The product must be unused and in the same condition in which you received it.
- The product must be returned in its original packaging, including all accessories, manuals, and other supplied items.
- A receipt, order number, or other proof of purchase is required.
- Products that have been modified, misused, improperly handled, or damaged after delivery may not be eligible for return.
These conditions do not prevent a customer from reporting a product that was delivered damaged, defective, or incorrect.
Please contact us before sending any product back. Products returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order after receiving it.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at fazwa198118@gmail.com or
0321 8460321. Please provide your order number and, where applicable, clear photos or videos showing the issue. After reviewing your request, we will provide instructions regarding the return, replacement, exchange, or refund process.
Products damaged due to incorrect installation, misuse, accident, modification, or improper handling after delivery may not qualify for a return or refund.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used, modified, misused, or damaged after delivery.
- Products returned without their original packaging, accessories, manuals, or supplied items.
- Products damaged due to incorrect installation or improper handling.
- Customized or specially ordered products, where applicable.
- Gift cards or other items clearly marked as non-refundable.
- Products returned after the 30-day return period.
These exclusions do not apply where a product is confirmed to have been delivered damaged, defective, or incorrect.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.
If approved, the refund will normally be processed within 7 to 10 working days using the original payment method, where possible.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment method.
For Cash on Delivery orders, our team will contact you regarding the available refund method.
Original delivery charges are non-refundable unless the product was delivered damaged, defective, or incorrect due to our error.
Late or Missing Refunds
If your refund has been approved but you have not received it:
- Check your bank account or payment account again.
- Contact your bank, card issuer, or payment provider, as processing times may vary.
- If you still have not received your refund, contact us at fazwa198118@gmail.com.
Exchanges
If an eligible product is damaged, defective, or incorrect, you may request an exchange.
Exchanges are subject to product availability. If the same product is unavailable, we may offer a suitable alternative product or a refund, where applicable.
Any price difference for an alternative product will be discussed with the customer before the exchange is processed.
Return Shipping
Before returning a product, please contact us for return approval and instructions.
Approved returns should be sent to:
FRS Cars
Rehmat Bashir Auto Parts Market, Opposite Alfalah Bank
3 Montgomery Road, Lahore, Pakistan
Phone/WhatsApp: 0321 8460321
Landline: 042 36362031
Email: fazwa198118@gmail.com
For change-of-mind returns, the customer will be responsible for return shipping costs.
If a product was delivered damaged, defective, or incorrect due to our error, FRS Cars will provide suitable return instructions and may cover the reasonable return shipping cost.
We recommend using a trackable courier service and keeping the courier receipt until your return has been completed.
FRS Cars will not be responsible for returned products lost or damaged during shipping because of inadequate packaging or an untracked courier service.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched may be cancelled. Orders that have already been dispatched cannot normally be cancelled and will instead be handled according to this Return & Refund Policy.
Consumer Rights
Nothing in this Return & Refund Policy limits any consumer rights available under the applicable laws of Pakistan.
Contact Us
For questions regarding returns, refunds, damaged products, incorrect products, or exchanges, please contact us:
FRS Cars
Email: fazwa198118@gmail.com
Phone/WhatsApp: 0321 8460321
Landline: 042 36362031
Address: Rehmat Bashir Auto Parts Market, Opposite Alfalah Bank, 3 Montgomery Road, Lahore, Pakistan